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Latest articles from our experts

Exploring new opportunities in the wholesale parts industry

By Rikard Asbjornsen, Global Solutions Leader, Fleet Readiness – Parts & Accessories Distribution

While EV growth has challenged the wholesale parts industry, many vital and lucrative opportunities remain for businesses.

Improve warranty management accuracy and efficiency with AI and automation

By Pasquale Aloi, Global Solutions Leader, Warranty and Repair Efficiency

AI and automation – when combined with human knowledge – are helping brands take control of warranty and maximize savings.

New capabilities for tomorrow’s retail models:
How OEMs, retail partners and customers can win together

By Jayesh Jagasia, Global Solution Leader, Sales Performance Business Value Stream

As OEMs explore new retail models, they must implement effective strategies to unlock a world of exciting new opportunities.

Embracing technological advances and expert support for improved authoring efficiencies

By Ralf Kronenbuerger, Vice President Technical Information

Technical authoring for automotive is becoming more complex thanks to new powertrains, digitalization and other trends.

Driving warranty change with digital integration

By Emiliano Nebbioso, Global VP Warranty and Repair Efficiency

Economic uncertainty, emissions regulations and growing competition are all adding to manufacturers’ cost pressures.

Subscription models: A practical move for both customers and retailers

By Robert Häusler, Director New Retail Model and Electric Vehicle (EV) Strategy

Owners can upgrade their vehicle through customization throughout its lifecycle.

How to build a future-proof retail model

By Dirk Bott, Vice President, Global Sales Operations

An effective touchpoint model considers the purchase behaviors of multiple generations.

The future of CX requires a remodel, not a repair

By Dirk Bott, Vice President, Global Sales Operations

Retail touchpoints must be personalized, convenient and seamless to boost loyalty. We need a teaser question to make this more interesting.

In-car subscription: Why it’s tempting consumers and strengthening OEM offerings

By Robert Häusler, Director New Retail Model and Electric Vehicle (EV) Strategy

In-car subscription is generating new opportunities for vehicle manufacturers, but it must be flexible and offer true value to customers.

Building a scalable retail transformation process

By Dirk Bott, Vice President, Global Sales Operations

The new retail model is a must-have strategy to meet the growing demands of consumers. But for a scalable transformation, standardization is crucial.

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Global insights from automotive experts

Explore our views and perspectives on the topics and challenges that we believe are key to the sustainable future of automotive retail. During this season, Ӱ experts focus on the effects of the COVID-19 crisis on the global automotive retail industry.

Global internet usage

A recent surveyconducted by Ӱ revealed that just 47% of people believe that more than half of all consumers will engage primarily in digital retail within the next 12 months, with 54% believing that physical retail interactions will remain the leading choice.

Ӱ and CBS collaboration

In Cologne, Ӱ and students from CBS International Business School are developing future-proof training programs that deliver more modern, strategic training and learning approaches.

Building a scalable retail transformation process

The new retail model is a must-have strategy to meet the growing demands of consumers. But for a scalable transformation, standardization is crucial.

Revolutionize remote learning with chroma key

Chroma key and green screen technology form part of Ӱ Learning Solutions, enabling businesses to deliver interactive remote training with real visual impact.

Workshop intelligence to deliver real-time business insights

Ӱ Beacon transforms your workshop operations with real-time business insights. It tracks vehicle progress, enhancing operational efficiency and customer satisfaction.

Customer education: A key element of enhanced brand loyalty

Customer education plays a critical role in helping owners get the most from their vehicles, but it also allows brands to provide greater value to consumers.

From aftersales to support: Adapting TCO for the future of fleet

In discussions around evolving technology and connectivity in the automotive sector, heavy commercial vehicles deserve some recognition.

Thrive in uncertainty

For dealers and business owners who have been affected by the COVID-19 global pandemic, the last few weeks have been extremely challenging.

Latest episode: Customer Experience (CX) in North America: How the EV influence is driving change

As electric vehicle adoption grows, so too does the demand for more personalized, convenient customer experiences. But in the US, where dealership networks are deeply rooted in the country’s social framework, and where ICE vehicles are likely to remain part of the industry’s future, manufacturers are facing both challenges and opportunities.

In recent years, the pandemic has disrupted supply chains and contributed to the global chip crisis, yet EV markets have grown exponentially across the globe, driven by government incentives and environmental targets, and strengthened by new, direct-to-consumer sales models.

But in North America, the dealership structure remains at the industry’s core, and manufacturers are exploring ways to enhance the customer experience and cut costs through the adoption of online retail models without sacrificing the experience and value of their retail networks. To compete with disruptors, they must introduce convenience-led tools and services that consumers expect, and invest in EV technologies and servicing equipment that generate the highest returns for their business.

The price of EVs remains high, but today, ground-breaking industry innovations such as longer-range batteries are enabling manufacturers to produce more affordable, accessible cars, while more robust supply chains are helping to alleviate supply issues. Consequently, the North American EV market is rapidly gaining traction, but there’s still work to do to create the ultimate customer journey in a profitable way.

In this video, Rod Wright, Vice President, Americas, Ӱ; Jason Stein, Owner and CEO, Flat Six Media, LLC; and Andrea Sorrenti, Chief Operating Officer, Ӱ, explore the ways in which North American manufacturers are adapting their structures, processes, and mindsets to meet demands and to stay competitive in this CX-led era.

Previous episodes

EVs and aftersales videocast
EVs and aftersales videocast
BM Insight podcast
BM Insight podcast
Ӱ Live-Racing towards an electric future
Ӱ Live-Racing towards an electric future
Collision Parts
Collision Parts
Customers for life
Customers for life
Podcast Parts Wholesale
Podcast Parts Wholesale
Service Trends US
Service Trends US
Accelerating the transition to digital learning
Accelerating the transition to digital learning
Supercharging the Aftersales Business with Digitization
Supercharging the Aftersales Business with Digitization
Recovery from COVID 19 Impact on Parts Sales Revenue
Recovery from COVID 19 Impact on Parts Sales Revenue
Learn and Thrive Podcast
Learn and Thrive Podcast
Bricks vs. clicks or physical vs. digital
Bricks vs. clicks or physical vs. digital
Bouncing back from crisis
Bouncing back from crisis
Podcast- Leveraging crisis
Podcast- Leveraging crisis